Shipping 101

The most asked question at Fabaaa is how shipping works. Why does it cost so much, why cant you offer free shipping. So, here is all the truth about shipping.

First thing first, Fabaaa charges honest actual shipping cost based on package weight and shipping location.

Here is EMS official price list in RMB

Zone Destination of EMS First 500g Additional 500g Destination of China Express
Canada, U.S.A 180 240 75 Canada, U.S.A
current EMS contractor rate to us, 42% off. so we pay 58% of the listing price.
current USD-RMB exchange rate 1 USD = 6.59RMB  (april, 2017)
An average package is 2kg. So 240 RMB for the first 0.5KG. 75 RMB for each additional.

240 + 75 +75 +75 =465 RMB
we pay 56% of the listing price, 465 * 58% = 270 RMB
convert that to USD-- 270/ 6.59 = $40.97

Also, We have to pay the credit card processing fee to process this payment too. So $41 shipping rate is discounted.  I understand no one likes to pay high shipping, but we really don't have other options. It's either we charge actual shipping charge, or we can add the shipping cost to the item price but that does would not make any difference to the combined total of your order.

One more thing you need to know about shipping is,  we ship through EMS from China. This EMS is not entirely the same with the postal service EMS (even though the tracking number can be tracked on offical EMS website.) The EMS we use is by private contractors. Regular postal office EMS would not accept our replica package. They also cost almost double of what we are paying right now. If we force to go through postal service EMS, packages can't even leave Chinese custom. they will be confiscated there, while the private contractors guarantee custom clearance.

EMS private contractor have special connections at all the chinese customs. and they wait for the cue of when or where is safe to pass. this is where the delay happens. They also wait for the cheapest, most convenient flights to board our packages on. If a package get on a super slow route, there could be days without new tracking update.

When it's not the holiday season, 99.9% of the time, your package would arrive within a reasonable time, 5 to 10 days. But here are a few extreme cases of delays that happened previously. package takes over a month to arrive.

Needless to say, those customers are extremely frustrated by the delay. Tears were shed, lengthy emails were exchanged, feelings were hurt. But they all eventually get their packages. So here I am asking everyone that's experiencing shipping delays, pleeeease give it a bit more time. I am terribly sorry that the delay happened to you ( i really am), but we have no control over shipping time and it was never our intention to withhold the shipment or anything. We want the package delivered within light speed so everybody is happy and comes back for more.

For those of you who are living in countries that custom clearance of replica was impossible, we use DHL service. They usually take 3 or 4 days to get a tracking number for us after the package is shipped. Sometimes a package is delivered before we can get a tracking number. So, please dont stress over how fast we can get you tracking number. The custom clearance rate is high through those services.  DHL cost usually doubles that of EMS. They charge not only by package weight and shipping location, they also charge by package dimensions.

love, Joy