Thursday, December 30, 2010

update on some of the delayed packages

The past couple of weeks was all about frustration over the holiday shipping delays. so i am going to have this post dedicated to long delayed shipments which got cleared finally. Hopefully they can give everyone that's still waiting a bit more confidence to wait. SO SORRY!

packages to USA

Delivered, December 29, 2010, 1:56 pm, FRUITLAND, ID 83619
Foreign Acceptance, November 30, 2010, 7:46 pm  30 days...

shipped on the 18th, delivered on jan 3rd.

EE467834651CN   here comes the new record ! 
shipped on nov 18th, arrived on jan 3rd. 47 days...   tears... sorry girl...

shipped on the Nov 23rd, delivered on dec 21st

EE527695849CN  this is the runner up...
shipped on nov 26th, arrived in US after new years. REALLY SORRY!

shipped on nov 29th, arrived on dec 31st.. 33 days...:(

Foreign Acceptance, December 05, 2010, 3:11 pm
Notice Left, January 11, 2011    37 DAYS

Foreign Acceptance, December 08, 2010, 8:17 pm
Delivered, January 06, 2011,    28 DAYS

Foreign Acceptance, December 09, 2010, 4:30 pm
Notice Left, January 11  33 DAYS

Foreign Acceptance, December 17, 2010, 5:29 pm
Delivered, January 08, 2011  21 DAYS

Foreign Acceptance, December 17, 2010, 5:30 pm
Delivered, January 07, 2011,     20 DAYS

Foreign Acceptance, December 21, 2010, 10:34 am
Arrival at Post Office, January 11, 2011    20 DAYS

Foreign Acceptance, December 21, 2010, 10:29 am
Inbound International Arrival, January 10    UPDATE IN 19 DAYS

Foreign Acceptance, December 23, 2010, 1:04 pm
Delivered, January 12, 2011, 8:53 am,    20 days

Foreign Acceptance, December 21, 2010, 10:29 am
Notice Left, January 12, 2011, 10:57 am,    22 days

Foreign Acceptance, December 21, 2010, 10:34 am

Delivered, January 11, 2011, 5:06 pm    21 days

Foreign Acceptance, December 16, 2010, 5:08 pm
Inbound International Arrival, January 12, 2011   27 days for update

packages to other countires. 
2010-12-07  21:00:00 GUANGZHOU  Posting  
2011-01-10  12:39:00 FRENCH REPUBLIC 06999  Attempted delivery     33 days

2010-12-07  20:59:00 GUANGZHOU  Posting 
2011-01-11 10:01:00 FRENCH REPUBLIC 20999 Delivery   34 DAYS

2010-12-10  21:47:00 GUANGZHOU  Posting
2011-01-07 11:44:00 UNITED KINGDOM BN14 9QU Delivery  27 DAYS

 2010-12-13  17:13:00 GUANGZHOU  Posting
2011-01-06  11:25:00 KINGDOM OF BELGIUM 51700559  Delivery    23 DAYS

 2010-12-16  17:06:00 GUANGZHOU  Posting
2011-01-06  10:43:00 UNITED KINGDOM SW1W 9ES  Delivery   20 days

2010-12-19  11:43:00 ZHONGSHAN  Posting 2011-01-10  20:39:00 SPAIN 28033  Delivery    21 days

Monday, December 27, 2010

Happy Holidays!

Happy holidays everybody! The holiday season is not over, but we can now get back to our normal routine and help everybody better. We've learned our lesson this year. We'll do better next year for sure.We'll get extra help and try more shipping companies through out the year so at time of holiday shipping, we have better routes to get packages out fast.

I really want to take this opportunity to apologize to those whose packages are severely delayed. There are still 20 ish packages from before Dec 16th that's not delivered. After those packages are delivered, I'll send out compensation coupons to everyone that's affected by the holiday delay.

Here are just a few more examples of long delays but positive results. Those of you who are still waiting, hope this give you more faith in Fabaaa and give it a bit more time for the package to make it.

EE527696138CN  shipped on nov 25th, arrived on dec 24th. 
EE527696115CN  shipped on nov 27th, arrived on dec 23rd

EE527696518CN   arrived in us after 27 days
tracking site  or

EE577375621CN   shipped on the 10th, 16 days between updates
tracking site

Bottom line, I really wish we had any kinds control over shipping.  But too bad we dont... I hate it to be the one that ruined your holiday gift plan and please accept my sincere apologies!

Happy new year everybody!

Thursday, December 9, 2010

Figured it out!

HOLY COW, IT TOOK ME SO LONG TO FIGURE IT OUT ... the reason why many new customers (only new customers) that purchased recently could not login.... it's because, after the recent system update we did,  those new accounts were never actually created.  (banging my head on my desk..)

The problem is fixed ladies and gentleman. From now on, everyone has to created an account to shop with us. The "checkout without account" option is gone. 

so ... my apologizes again to those who suffered in this unfortunately technological glitch. SORRY. i am not particularly feeling smart right now so , hey, at least i figured it out... :P

email us at if you are having more trouble. Our whole team is hear to help.

Thursday, December 2, 2010

Few issues

There are couple of technical issues with this week.  We had a major server update earlier and that kinda created a bit problems.

1. Our email might have been marked as spam by some mail carriers because the DNS/IP setting change. So if you did not receive order confirmation/update, please check your spam filter, or login your Fabaaa account to see latest status. We are trying to fix it so you can still receive our mail normally.

2. If you are not able to log in your Fabaaa account, even though you believed you entered the right EMAIL/PASSWORD , dont panic, it's happening to some newer registered account and our webmaster is working on it. New password request is functional. But if you didn't receive the email with the new password, check your spam.

3. We still ship packages everyday on time, but tracking update may take extra couple of days. We are behind on paper work. So if you don't get a tracking number right away,  wait a little. We'll get to you.

Thank you all for your support. FABAAA truly appreciate everyone that gave us your business!