Sunday, July 1, 2018

an example of a delay shipment by EMS

EMS does not have guaranteed shipping time for our product. They usually arrives within 2 weeks but some shipments do take longer. It could be caused by weather, air traffic control, or warehouse processing ability, etc.

Here is an example of a delayed package. It took 22 days for the next update to show up.




Some customers may also wonder what does "original post is preparing shipment" mean? Does it mean you guys haven't shipped the package? No, it means it has been shipped off and it's on route to the next scan point. It's a bit lost in translation. The chinese version of the tracking clearly stated it as "package has been dispatched."

Sunday, June 3, 2018

why do our sites shown as " not secure?"


we receive inquires from customers regarding our websites shown as "not safe. "  its because we did not purchase SSL. we do not take credit card payment directly and we do not store customer financial info so SSL is redundant. we do not need it. It only slows down the website loading page. We are safe to shop with . 

Friday, May 25, 2018

Examples of Canadian custom clearance delay

Hi all, here is just a recent example of custom clearance delay in Canada. it took a couple of weeks but eventually customer was still able to get the package.


Friday, May 18, 2018

shipping dispute case study: long custom processing.

Here is a good example of package stuck in NY custom for 2 weeks.  It really happens.

 

Tracking Number: EA340740808CN

Your item was delivered at 3:46 pm on May 4, 2018 in xxxxxxxxx. The item was signed for by xxxxxx

Status

Delivered

May 4, 2018 at 3:46 pm
Delivered
MIDDLETOWN, DE 19709

May 4, 2018, 3:46 pm
Delivered
MIDDLETOWN, DE 19709 
Your item was delivered at 3:46 pm on May 4, 2018 in MIDDLETOWN, DE 19709. The item was

May 4, 2018
Redelivery Scheduled
MIDDLETOWN, DE 19709 

May 3, 2018, 2:07 pm
Notice Left (No Authorized Recipient Available)
MIDDLETOWN, DE 19709 

May 3, 2018, 5:28 am
Arrived at Post Office
MIDDLETOWN, DE 19709 

May 2, 2018, 11:28 pm
Arrived at USPS Regional Facility
WILMINGTON DE DISTRIBUTION CENTER 

May 2, 2018, 3:52 pm
Arrived at USPS Regional Facility
PHILADELPHIA PA DISTRIBUTION CENTER 

May 2, 2018, 2:53 am
Departed USPS Regional Facility
JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER 

May 2, 2018, 1:58 am
Arrived at USPS Regional Facility
JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER 

May 2, 2018, 1:52 am
Inbound Out of Customs

April 24, 2018, 6:16 pm
Processed Through Facility
ISC NEW YORK NY(USPS) 



Origin Post is Preparing Shipment

April 21, 2018, 7:32 pm
Processed Through Facility
GUANGZHOU EMS, CHINA

April 21, 2018, 7:31 pm
Processed Through Facility
GUANGZHOU EMS, CHINA

April 21, 2018, 6:40 pm
Processed Through Facility
CHINA

April 21, 2018, 3:35 pm
Acceptance
CHINA

Tuesday, May 8, 2018

Abnormal shipping status case study: Unclaimed and returned



Hi Everyone, it's very important that you keep an eye on your tracking and make sure you contact your local post office to schedule redelivery or go pick it up in case of missed delivery.  

This package was left in the post office for a month and eventually was returned to us. Usually post office return an unclaimed package after a week. This tracking status also shows the waitnig time varies. so if you've missed your package for a while dont give up. keep talking to the post office they might find it in the office for you still. 



 Tracking Number: EA337737636CN

Your item departed a transfer airport in BAIYUN, GUANGZHOU, CHINA on May 5, 2018 at 7:46 am. The item is currently in transit to the destination.

Status

In-Transit

May 5, 2018 at 7:46 am
Departed
GUANGZHOU, CHINA

May 5, 2018, 7:46 am
Departed
GUANGZHOU, CHINA
Your item departed a transfer airport in BAIYUN, GUANGZHOU, CHINA on May 5, 2018 at 7:46 am. The item is currently in transit to the destination.


May 3, 2018, 7:12 pm
Departed
LOS ANGELES, UNITED STATES

May 3, 2018, 5:36 pm
Arrived
LOS ANGELES, UNITED STATES

May 2, 2018, 10:57 pm
Unclaimed/Being Returned to Sender
ISC LOS ANGELES CA (USPS), CA 90009 

May 2, 2018, 10:57 pm
Processed Through Regional Facility
LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER 

May 2, 2018, 10:57 pm
Arrived at Regional Facility
LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER 

April 30, 2018, 8:05 pm
Arrived at USPS Regional Destination Facility
PHOENIX AZ DISTRIBUTION CENTER 

April 30, 2018, 5:46 pm
Arrived at USPS Destination Facility
PHOENIX, AZ 85027 

April 28, 2018, 2:20 pm
Unclaimed/Being Returned to Sender
PHOENIX, AZ 85027 


Reminder to Schedule Redelivery of your item

March 27, 2018, 11:19 am
Notice Left (No Authorized Recipient Available)
PHOENIX, AZ 85027 

March 27, 2018, 9:35 am
Arrived at Post Office
PHOENIX, AZ 85027 

March 27, 2018, 8:38 am
Departed USPS Regional Facility
PHOENIX AZ DISTRIBUTION CENTER 

March 27, 2018, 5:58 am
Arrived at USPS Regional Facility
PHOENIX AZ DISTRIBUTION CENTER 

March 26, 2018, 10:24 am
Arrived at USPS Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER 

March 26, 2018, 10:16 am
Inbound Out of Customs

March 26, 2018, 8:32 am
Processed Through Facility
ISC SAN FRANCISCO (USPS) 


Origin Post is Preparing Shipment

March 23, 2018, 9:58 pm
Processed Through Facility
GUANGZHOU EMS, CHINA

March 23, 2018, 7:00 pm
Processed Through Facility
CHINA

March 23, 2018, 3:57 pm
Acceptance
CHINA